Industries

Energy

Energy providers are dealing with the proliferation of products, the complexity of a rapidly de-commoditised market and an explosion of customer data. Managing the customer base has never been harder, while regulation and decarbonisation targets add further pressure. We help energy teams focus AI and data where they make the biggest difference, improving customer engagement, accelerating delivery and driving commercial outcomes. 

Optima and OVO break down barriers to dramatically improve sales

Over a three-year journey, we improved OVO’s customer communications and interactions, developing a framework to aid project governance, and revolutionise customer decision-making.

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InsightsPersonalisation at Scale
March 9, 2026

Customer Growth Is the Real Test of AI Scale

Deloitte’s Tech Trends 2026 report opens with a blunt assessment. The foundations built for cloud-first strategies are not designed for the demands of AI. Infrastructure struggles to support the economics…