Industries

Energy

Energy providers are dealing with the proliferation of products, the complexity of a rapidly de-commoditised market and an explosion of customer data. Managing the customer base has never been harder, while regulation and decarbonisation targets add further pressure. We help energy teams focus AI and data where they make the biggest difference, improving customer engagement, accelerating delivery and driving commercial outcomes. 

Optima and OVO break down barriers to dramatically improve sales

Over a three-year journey, we improved OVO’s customer communications and interactions, developing a framework to aid project governance, and revolutionise customer decision-making.

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InsightsPersonalisation at Scale
October 22, 2025

Hyper-personalised Decisioning with Reasoning Agentic AI: A Game Changer?

Personalised decisioning saw a huge boom in the early-2010s. With adoption of could technology providing access to far cheaper...