Industries

Who we work with

Energy

Our Energy sector clients are continually changing to meet a demanding market. We work closely with them to provide insight into every customer interaction, and we’ve helped them utilise the latest technology to transform feedback and work towards decarbonisation in the industry.

Optima and OVO break down barriers to dramatically improve sales

Over a three-year journey, we improved OVO’s customer communications and interactions, developing a framework to aid project governance, and revolutionise customer decision-making.

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BlogCustomer Experience
March 17, 2025

Navigating the Paradox of Personalisation: Meeting Customer Expectations Amid Data Privacy and AI Concerns 

For more than a decade now, customer experience has been central to many brands' strategies as a strategic and competitive differentiator. As a result, you will often hear brands talk…

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Email or call 0131 272 2722 and talk to us about our expertise in the energy sector