Customer experience and personalisation are at the heart of modern banking. Optima helps major retail banks predict fraud through intelligent data and analytics, by supporting regulatory change, advising on operating model design and best practice, and harnessing UX design to drive experiences.
Who we work with
Harnessing data and analytics to improve the detection of identity fraud.
Operating Model Design
Driving better, more efficient processes to fully optimise the way you work.
UX and Personalisation
Delivering new ways to improve customer outcomes through personalised experience.
Optima transform planning and spend for Retail Banking client
Through a brand-new operating model, our client was able to drive efficiencies in resource and budget allocation, whilst a planning working group managed cross-departmental relationships.