Data Design, Insights
Artificial Intelligence (AI) is starting to reshape how businesses manage customer relationships. For many, CRM has been more about technology than strategy...
Read insight
Case Studies, Data Design
A custom-built solution enabled a major utilities provider to overcome significant compliance, cost, and operational challenges around storing, analysing...
Read insight
Case Studies, Data Design
Understanding which customers were eligible for smart meters had long been a challenge for a major utilities provider. Processes were fragmented, rules inconsistent...
Read insight
Case Studies, Data Design
Two major utilities providers needed to modernise their call centre reporting, moving away from manual spreadsheet-based processes that were error-prone...
Read insight
Case Studies, Data Design
A major utilities provider needed a trusted, centralised view of its core performance metrics to power commercial decision-making and future growth...
Read insight
Case Studies, Data Design
The introduction of GDPR in 2016 set a new standard for data privacy, requiring businesses to strengthen compliance processes while...
Read insight
Case Studies, Data Design
A data-led diagnostic approach helped a global payments provider identify and reduce cloud inefficiencies...
Read insight Case Studies, Operational Excellence
A tech disruptor in music and entertainment, wanted to create a product that used the emotional content of music...
Read insight
Case Studies, Operational Excellence
A large retail bank wanted to reward engaged shoppers with better lending decisions and expand credit access...
Read insight
